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Business Office Receptionist

A person at a reception desk assisting another person through a glass partition.

Department: Administration

Title: Office Receptionist

Reports to: Administrative Director

Position length: Continuous 20 hours weekly + occasional subbing

Position Purpose

Responsible for general customer service to the public.

Essential Responsibilities

1. Greets the public. Answers multi-line telephone.

2. Performs all areas of computerized registration, handles refunds, facility reservations, phone and mail-in registration, monthly billings and late notices. Notifies participants of program/class cancelations or changes.

3. Provides internal and external customer service.

4. Responsible for closing the office at the end of the business day.

5. Performs other job-related duties as assigned.

6. Assists other staff as needed.

Skills and Abilities

1. Must have excellent written and verbal communication skills to effectively communicate with the public and staff in a professional, polite manner. Deal effectively with difficult situations and complaints.

2. Good knowledge of general office practices and procedures; phone etiquette; basic business math, spelling, proofreading, English and grammar.

3. Ability to deal effectively with a variety of patrons needs.

4. Deal effectively with frequent interruptions; perform work accurately with attention to detail.

5. Skill in handling money and making change.

6. Ability to understand and follow verbal and/or written directions, to learn assigned tasks readily, adhere to prescribed routines, and work independently in accordance with established park policy.

7. Extensive knowledge of computer programs such as Microsoft word and excel.

8. Ability to learn additional computer programs as needed.

Working Conditions

Work is performed primarily inside an office setting.

Minimum Qualifications

Experience: One year of experience working in customer service. Must be proficient in MS Office Suite, and basic business math. Knowledge of CivicRec Recreation Management software desirable.

Job Type: Part-time

Pay: $15.29 - $16.89 per hour

Expected hours: 20 per week

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 4 hour shift
  • Day shift 2-6 PM
  • Monday to Friday

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Eugene, OR 97404 (Required)

Ability to Relocate:

  • Eugene, OR 97404: Relocate before starting work (Required)

Work Location: In person

Please send completed application, resume and references to info@rrpark.org

JOB APPLICATION Current Fillable (003).pdf